Shipping charges and Delivery timeframes:
1) What are your shipping charges and delivery timeframes?
- Free Standard Shipping: All orders to the 50 states ship free and are typically delivered within 4-7 business days, depending on where you live. We ship from California.
- $6 Priority Shipping: 2-3 day delivery within the 50 states.
2) How do I get free shipping? Do I need a promo code?
When selecting a shipping method during checkout, you will see an option for Free shipping. Please select the Free Ship option - you do not need to enter a promo code.
3) When will my order ship?
All orders will ship via USPS within 1 business day after you place an order.
4) Do you ship internationally?
No, we currently only ship to the US.
1) How does the Peace of Mind guarantee work? Do I get my shipping charges refunded?
You may return items within 45 days of placing your order. Your refund will be applied to the card you paid with.
Return shipping costs will be refunded as well to a maximum of $4. You may ship the product back via any carrier. The refund amount will be based on the postage cost as shown on the return package.
- Priority shipping charges will be refunded only if you recieved a wrong or damaged item.
- Note that if you return items from an order that used a coupon such as 10% off orders over $50 and your order does not meet the coupon amount after the return, the refund amount will be adjusted accordingly.
2) How do I make a return?
Returning is simple.
- Login to your account, click on the "Completed Orders" link, then click on the "Return Item(s)" button. Complete the return form and click Submit.
- You will get an auto-generated confirmation email. You don't need to wait for any further confirmation from us.
Outfit Additions 1233 Dwight Way Berkeley, CA 94702
- Include a copy of the invoice and ship the item/s back to us at:
- Once we recieve the item(s), we'll process your refund and send you an email to let you know that your refund has been completed. You should get a refund confirmation email from us within 2 business days after we recieve your item.